Allocore

Senior Cloud Operations Engineer

Mechanicsburg, PA
Full Time
Mid Level
Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we’re enabling government agencies to deliver critical financial resources to those who need them most—quickly and efficiently.  At Allocore, our culture is built on three core values—Urgency, Collaboration, and Commitment—which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading....

We are seeking a Senior Cloud Operations Engineer who will leverage a strong understanding of the organization’s cloud infrastructure, operational processes, and engineering best practices to help ensure our platforms remain secure, highly available, and efficient. With your experience supporting and evolving cloud environments, you will plan and execute maintenance activities, infrastructure upgrades, and migrations to updated architectures, while partnering closely with the cloud engineering team on more advanced operational and engineering initiatives to improve reliability, automation, observability, and operational excellence. 

You will contribute towards providing high quality, timely support to both internal and external users of our platforms. While you will directly respond to and resolve some tickets submitted by the rest of the organization and contacts from third parties for issues and requests associated with our cloud infrastructure, you will play an important role in coordinating, guiding, and mentoring the Cloud Operations Specialist(s) to accomplish the bulk of this work. Your efforts to develop the Cloud Operations Specialist(s) by providing technical direction, escalation handling, systemic improvements, and repeatable processes/runbooks will ensure efficient support and maintenance operations, helping the team scale as additional projects and customers are added in the future. 

You will perform code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability. You will also assist in responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation. Your work will be closely coordinated with the cloud and data engineering teams. 

As cloud operations involve not just maintaining servers but also working with serverless applications in the cloud, some coding and development may be needed. In this role, you will support all aspects of our build and AWS deployment environments, including scaling, provisioning, monitoring, and automation. 

Key Responsibilities
  • Planning and executing maintenance activities, upgrades, and migrations on our cloud infrastructure to keep our platforms secure, highly available, and aligned with best practices. 
  • Coordinating, guiding, and mentoring the Cloud Operations Specialist(s) by providing technical direction, establishing repeatable processes/runbooks, and ensuring efficient support and maintenance operations, helping the team scale as additional projects and customers are added in the future. 
  • Participating in support and request fulfillment related to cloud infrastructure, with a focus on escalation handling, complex troubleshooting, and systemic improvements to reduce recurring issues. 
  • Working closely with cloud architects and engineers to identify, implement, and operationalize optimal cloud-based solutions for our customers, including assisting with engineering efforts where appropriate (e.g. automation, infrastructure improvements, and reliability enhancements). 
  • Performing code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability. 
  • Responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation. 
  • Following applicable security guidelines and best practices to perform effective ongoing management of cloud environments. 
  • Optimizing observability frameworks (e.g. Datadog, Sentry) to drive automation of detection, alerting, and remediation workflows. 
  • Educating other teams on cloud-based solutions and providing associated training as required. 
  • Employing exceptional problem-solving skills, with the ability to troubleshoot issues before they snowball into more significant problems. 
  • Helping to build highly available web services in the cloud. 
  • Introducing innovative ideas and technologies so that we can stay on the cutting edge. 
  • Communicating technical information to both developers and business stakeholders. 
 
Qualifications
  • U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.
  • 4 years of experience in IT, with at least 2 years of hands-on AWS experience 
  • Bachelor’s degree (additional 2 years of relevant experience can be substituted for a degree) 
  • Flexibility to work outside business hours for code deployments and maintenance activities as needed 

Preferred Qualifications: 
  • Degree in Computer Science, Engineering, or IT 
  • AWS Certified Solutions Architect – Associate and/or AWS Certified CloudOps Engineer – Associate certifications 
  • 2+ years of experience with systems administration and support in AWS 
  • 2+ years of experience providing enterprise Linux-based systems administration 
  • 2+ years of experience in a SaaS environment 
  • 1+ year of experience with Terraform or CloudFormation, Elastic Kubernetes Service, Docker, and GitHub 
  • 1+ year of experience with Incident Management and Response 
  • 1+ year of experience with Jira 
  • Local to Mechanicsburg HQ and in the office 5 days a week is strongly preferred 

Why Allocore
  • Work on high-impact systems that support critical government programs
  • Be part of a growing company where you can shape both product and engineering culture
  • Collaborative, mission-driven team with startup energy
  • Opportunity to build and scale a platform from the ground up


Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health plans to choose from. FREE dental & FREE vision plans
  • Flexible work hours and hybrid work options
  • Unlimited PTO and company holidays
  • Collaborative and inclusive work environment with a diverse team

What to Expect:
Step 1 - Apply. It only takes a few minutes!
Step 2 - HR Phone Screen. If your application is a good match, you'll hear from one of our recruiters about setting up a phone screen.
Step 3 - Interview(s). Now's your chance to learn about the job, show us who you are, share why you would be a great addition to the team, and determine if Lenders is the place for you. 
Step 4: Decision.  The team will discuss - if it's a good fit for us and you, we'll make it official! 

Candidates selected for a conditional offer of employment will be subject to a background check. A criminal conviction does not automatically disqualify a candidate from consideration; results are evaluated in accordance with applicable laws and job relevance.

If you're ready to take your career to the next level and be part of a team that values creativity and innovation, apply now! We can't wait to meet you and see how you'll contribute to our success.

www.alllocore.com

Allocore is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
 

Texting Privacy Policy and Information:

  • Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Message frequency will vary depending on the application process.
  • Msg & data rates may apply.
  • OPT out at any time by texting "Stop".
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*